Questions? Real people, real answers.
Whether it's about your order, our 30-day guarantee, or what's in the scoop, we're happy to help. We aim to reply within 1 business day.
Email us
info@ignisiumlabs.com
Best for order questions, refunds, and anything that needs a paper trail.
Write to us
Ignisium Labs
330 E Costilla St #1001
Colorado Springs, CO 80903
Send us a message
Quick answers
Most questions are answered here. Still stuck? We're one email away.
Where's my order?
Where's my order?
Orders ship from Colorado Springs within 1–2 business days. You'll get an email with tracking as soon as yours is on its way. If tracking hasn't updated in 7 days, email us and we'll sort it out.
How do I get a refund?
How do I get a refund?
Email info@ignisiumlabs.com within 30 days of delivery with your order number. Opened jars are covered. Refunds go back to your original payment method within 5–10 business days. Full refund policy
Can I change my shipping address?
Can I change my shipping address?
Yes, if your order hasn't shipped yet. Email us right away with your order number and the correct address.
How much is shipping?
How much is shipping?
US orders over $50 ship free. Other options and international rates are shown at checkout. Shipping policy
My order arrived damaged or wrong.
My order arrived damaged or wrong.
Sorry about that! Email us a photo and your order number within 30 days of delivery and we'll send a replacement or a full refund, shipping included.